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Frequently Asked Questions

About the apps

What are the POSITIVE INFINITY locator apps?

A family of dedicated apps that each find one kind of place: ATMs, toilets, gas stations, EV charging stations, playgrounds, pharmacies, campsites, drinking water, dog parks, restaurants and many more. Each app focuses on a single use case, so you get relevant results and the details that matter for that kind of place, e.g. opening hours, wheelchair access, fees, cuisine or the number of charging points.

Which apps are there?

Plenty! You can find all our apps on our homepage, on Google Play and on the App Store.

On which devices do the apps run?
  • Android phones and tablets. Most apps also support Wear OS smartwatches and Android Auto.
  • iPhone and iPad.
  • Any web browser: every app has a web version you can try without installing anything. Open an app on our homepage and choose “Launch Web App”.
In which countries do the apps work?

Anywhere in the world. Data coverage varies by region, so some regions show fewer results than others.

Which languages are supported?

The apps are available in English, German, Danish, Spanish, French, Italian, Dutch, Polish, Portuguese and Turkish.

Data and OpenStreetMap

Where does the data come from?

The locations and their details come from OpenStreetMap (OSM), the free map of the world that anyone can edit. The data is © OpenStreetMap contributors and available under the Open Database License (ODbL).

Why OpenStreetMap?
  • A huge community: OpenStreetMap has more than 10 million registered users. Locals map the places they know best, including many that are missing from commercial maps, such as public toilets, drinking fountains, recycling containers or benches.
  • Updated every day: Millions of changes are made to the map every day. New places, closures, changed opening hours and additional details like wheelchair access or accepted payment methods are added continuously.
  • Rich details: OSM describes places with many attributes, which lets each app show the information relevant to its use case.
  • Open and correctable by anyone: If something is wrong, anyone can fix it. The correction benefits every app and map that uses OSM data, not just ours.
How up to date is the data?

The apps don’t ship with a fixed database. Each search queries current OpenStreetMap data, so improvements made by the OSM community reach the apps shortly after they are mapped.

Why is a place missing or shown with outdated information?

OpenStreetMap is maintained by volunteers, so coverage and detail vary from place to place. You can help: report the place to us or fix it in OpenStreetMap yourself. Also note that the free version of the apps hides some of the search results; the PRO version shows all of them.

Can I contribute to OpenStreetMap myself?

Yes, and it’s easy! Create a free account on openstreetmap.org and edit the map directly in your browser. The Beginners’ guide explains how to get started. Every place you add or correct improves our apps and every other service built on OpenStreetMap.

Where do the images come from?

Where available, the details view shows Google Street View and an aerial view of the place.

Where do the fuel prices come from?

Fuel prices are available in Germany only. They are provided by Tankerkönig under the Creative Commons license CC BY 4.0.

Is the information guaranteed to be correct?

The content in the apps is compiled with the utmost care. However, since it is based on community data, we can’t guarantee that it is complete and correct. For important visits, e.g. to a pharmacy at night, check the opening hours on the place’s website or call ahead.

Using the apps

Do I have to share my location?

No. The apps work with exact or approximate location as well as completely without access to your location. Without it, you can search anywhere in the world using the address search or directly on the map.

Can I search somewhere other than my current location?

Yes. Searching around your current location is free and works anywhere in the world. Searching at any address or point on the map, e.g. to plan a trip in advance, is a PRO feature.

How do I navigate to a place?

Long-press the place in the list and choose “Navigate here”. The route opens in your maps app.

Can I show distances in miles?

Yes. Choose kilometers or miles in the settings. There you can also change the theme (light, dark or system default) and the map style.

Do the apps work offline?

No. The apps search the current data each time, so they need an internet connection.

What do the wheelchair accessibility levels mean?

Wheelchair accessibility information is available in some apps, e.g. in our toilet finder app. There are three levels indicating whether a place is suitable for wheelchairs or similar mobility devices:

  • Accessible: the entrance and the rooms are step-free.
  • Limited access: the entrance may have a step no higher than the width of a hand, and the most important rooms are accessible.
  • Not accessible: the place may be accessible by stairs only.
What do the colored fuel prices mean?

For a quick overview, prices are colored by value: the cheapest third is green, the middle third orange and the most expensive third red. The cheapest price is also shown in bold. For example, if the lowest price for E5 is €1.60 and the highest is €1.90, prices from €1.60 to €1.70 are green, from €1.70 to €1.80 orange and from €1.80 to €1.90 red.

Reporting places

How do I report a missing or incorrect place?

Directly in the app:

  • Missing place: Choose “Report missing entry” from the menu in the list or map view, then move the map to mark the exact position of the place.
  • Incorrect place: Long-press the place in the list and choose “Report erroneous entry”. Select a reason, e.g. permanently or temporarily closed, moved, duplicate or not existent.

Add a comment with as many details as possible. If you enter your email address (optional), we’ll let you know as soon as the change is live.

What happens after I report a place?

We check your report and correct the place in OpenStreetMap. That way the fix appears not only in our apps but in every service that uses OpenStreetMap data.

PRO version

What is free and what does PRO add?

The basic version is free: search around your current location anywhere in the world, list and map view, details and navigation. It hides some of the results and shows a banner for the PRO version. The PRO version shows all results, removes the banner, unlocks the address and map search and adds more settings, e.g. a higher number of results.

Is the PRO version a one-time payment?

Yes! You pay only once to unlock the PRO features. No subscription! Pay once, use forever!

Does PRO unlock all apps?

No. PRO is purchased separately for each app.

I got a new phone. How do I get PRO back?

Sign in with the same Google or Apple account you used for the purchase, open the app’s settings and choose “Restore purchases”.

Privacy

What data do the apps use?

Your location is used only to find places near you, and only if you allow it. All details are in our privacy policy.

Support

How can I contact you?

Use “Feedback” in the app’s settings or email us at positive.infinity.development@gmail.com. We welcome questions, improvement ideas, feature requests and translation fixes.

Is it possible to donate?

Yes. Some users asked for a way to support us independently of PRO purchases, so there is a donate button at the bottom of this page. We really appreciate your support! If you have any questions about donations, don’t hesitate to contact us.

More from POSITIVE INFINITY

What is ContactStar?

ContactStar is our web app that helps you stop waiting for an appointment. Instead of calling or emailing dozens of doctors, therapists, teachers or other providers one by one, you describe what you need just once. ContactStar then finds matching providers, drafts a personalized inquiry for each of them (in one of 10 languages), lets you review every message before anything is sent, and routes all replies straight to your own email inbox. Building and reviewing your inquiry is free, and sending it costs only €9 (one-time, no subscription). Give it a try at contactstar.app!

Made by POSITIVE INFINITY in the non-existent city of Bielefeld